Learn About Our Return Policy
Order Eligibility
Only prepaid orders are eligible for returns and refunds. COD orders cannot be returned.
Order Eligibility
Prepaid Orders: Eligible for return and refund
COD Orders: Not eligible for return or refund
We cannot reverse payments for COD orders as payments are made to third-party courier partners and we do not have the option to reverse them. However, prepaid orders can be refunded to the original payment method.
24-Hour Window
Return requests must be raised within 24 hours of delivery. No returns accepted after this period.
24-Hour Window
Return Window: 24 hours from delivery
After 24 Hours: No returns allowed
This policy is in place to avoid abuse and ensure fair processing of genuine return requests. Please inspect your order immediately upon delivery and raise any return requests within the specified timeframe.
Return Process
Navigate to our return center and follow the simple step-by-step process to initiate your return.
Return Process
Step 1: Visit our return center
Step 2: Select your order and items to return
Step 3: Choose refund method (original payment or store credit)
Step 4: Schedule pickup from our logistics partner
Once approved, a pickup executive will visit your delivery location to collect the items.
Return Requirements
Items must be unused, sealed, and in original packaging. Opened or consumed items cannot be returned.
Return Requirements
Acceptable: Unused, sealed items in original packaging
Not Acceptable: Opened, consumed, or damaged items
Please ensure items are handed over in their original packaging as delivered. Our pickup executive will pack the returning order right at your doorstep. Items will be inspected at our quality check hub before refund processing.
Refund Options
Choose between refund to original payment method or store credits (gift card) at the time of return.
Refund Options
Original Payment Method: Refund processed to the same payment method used for purchase
Store Credit: Receive gift card for future purchases
You can choose your preferred refund option when initiating the return request. Store credits never expire and can be used for any future purchases.
Contact Support
Need help with your return? Our support team is here to assist you with any questions or concerns.
Contact Support
Email: care@brampium.com
Phone: +91 844-844-1976
Live Chat: Available 24/7 from navigation
Our customer support team is available to help you with any questions about returns, refunds, or our policies. We're committed to providing excellent service and resolving any issues quickly.